Shipping policy

Shipping Policy

Every Natural Kuruve order is packed by hand and shipped with care. We know you're excited to receive your products, so here's what to expect after you place your order.

Where We Ship

Natural Kuruve currently ships throughout the United States, including U.S. territories and supported APO/FPO/DPO military addresses.

Shipping services and delivery times may vary by destination.

At this time, we do not offer international shipping.

Processing Time

Most orders are processed and shipped within 1–3 business days.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.

Processing time is separate from shipping time. Delivery estimates begin after your order has been processed and shipped.

During product launches, sales, holidays, severe weather, or periods of unusually high order volume, processing may take longer than usual. If we expect a significant delay, we'll contact you using the email address provided with your order.

Shipping Rates & Free Shipping

Orders of $70 or more qualify for free standard shipping.

For orders under $70, available shipping rates are calculated at checkout based on your order, destination, and available carrier services.

The free-shipping threshold is based on your merchandise subtotal after applicable discounts and before taxes and shipping charges.

Free shipping applies to standard shipping only. If expedited shipping is available and you choose an expedited service, additional charges may apply.

Shipping Methods & Delivery Times

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your order and destination.

Natural Kuruve currently uses carriers including USPS and UPS. Available services may vary by destination.

Delivery estimates begin after your order has shipped. Carrier transit times are estimates and are not guaranteed.

Weather, holidays, service disruptions, and other circumstances outside Natural Kuruve's control may affect delivery.

Tracking Your Order

Once your order ships, we'll send a shipping confirmation email with your tracking information.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update. Carriers may need additional time to scan packages into their network.

If your order has exceeded our normal processing timeframe and you haven't received a shipping confirmation, check your spam or junk folder and then contact help@kuruve.com.

Shipping Delays Before Shipment

If we're unable to ship your order within the timeframe communicated to you, we'll contact you with an updated estimated ship date.

If the updated timeframe doesn't work for you and your order has not yet shipped, you may request to cancel the order for a full refund.

Shipping Address

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact help@kuruve.com as soon as possible. If fulfillment has not begun, we'll do our best to update your address.

Address changes are not guaranteed once fulfillment has begun, and we cannot guarantee changes after an order has shipped.

If a package is returned to Natural Kuruve because of an incorrect or incomplete address, failed delivery attempt, refusal, or another customer-related delivery issue, additional shipping charges may apply if you would like the order resent. Original shipping charges are non-refundable in these circumstances.

Returned-to-Sender Packages

If your package is returned to Natural Kuruve by the carrier, we'll contact you using the information associated with your order.

Depending on the reason for the return, you may choose to have the order resent after paying any applicable additional shipping charges.

If you prefer a refund and the returned products meet the eligibility requirements in our Refund & Return Policy, the eligible merchandise amount will be refunded after the package is received and inspected. Original shipping charges are non-refundable.

Lost, Delayed, Damaged, or Missing Packages

If your package appears to be lost, is significantly delayed, arrives damaged, or is marked delivered but cannot be located, please refer to our Refund & Return Policy for instructions and applicable reporting timeframes.

If your order arrives damaged, please keep the product, packaging, shipping materials, and shipping label while we review your claim.

Multiple Shipments

Occasionally, items from the same order may ship separately.

If Natural Kuruve splits your order into multiple shipments, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping fees because we choose to split your order.