Refund & Return Policy

Every Natural Kuruve product is handmade in small batches, and every order is packed with care. Because our products are personal care items, we handle returns with health and safety in mind.

Here’s how it works.

Returns

We accept returns of unopened, unused products with the tamper seal intact, in their original packaging, within 14 days of delivery.

To start a return, email help@kuruve.com with your name and order number. We'll send you return instructions, so please don't ship anything back before receiving authorization from us.

Customers are responsible for return shipping costs. Once we receive and inspect your return, approved refunds will be issued to your original payment method within 7 business days.

Original shipping charges are non-refundable.

Bundles must be returned complete, unopened, unused, and with all tamper seals intact to qualify for a return.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

Opened or used products
Products with a broken or removed tamper seal
Products not returned in their original packaging
Gift cards
Items specifically marked Final Sale

We do not offer direct exchanges. If you'd like a different product, you may return an eligible item within the return window and place a new order.

Your Safety Comes First

If you experience irritation or an unexpected reaction, discontinue use and contact help@kuruve.com with your name, order number, product name, and details about what occurred.

We take product concerns seriously and will review the information with you.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged or defective, or if you receive the wrong item, email help@kuruve.com within 14 days of delivery and include:

Your full name and order number
A description of the issue
Clear photos of the product and its packaging
Clear photos of the shipping box or mailer, if applicable

If we confirm that your product arrived damaged or defective, or that we sent the wrong item, we'll make it right with a replacement or refund at no additional cost to you.

Claims submitted more than 14 days after delivery may not be eligible.

Order Cancellations

Need to cancel your order? You may request a cancellation before your order has been fulfilled.

If your order is eligible for cancellation, you may submit a cancellation request through your order or contact help@kuruve.com with your name and order number.

Once an order has been fulfilled, it can no longer be canceled.

If your order has already shipped, you may still request a return after delivery if it meets the eligibility requirements outlined in our Return Policy.

Shipping Address Issues

Please double-check your shipping address before completing your order.

Natural Kuruve is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout.

If you notice an error, email help@kuruve.com as soon as possible. If your order has not entered fulfillment, we'll do our best to update the address.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you would like the order resent.

Lost or Delayed Packages

Once your order ships, you'll receive tracking information by email.

If your package has not been delivered and tracking has not meaningfully updated for 10 business days, contact help@kuruve.com with your order number.

We'll review the tracking information and, when appropriate, work with the shipping carrier to investigate the package. Depending on the circumstances and outcome of the investigation, we may provide a replacement, refund, or another resolution.

If tracking shows your package as delivered but you cannot locate it, please first check: