Refund & Return Policy

At Natural Kuruve, every product is made in small batches and handled with care. Because our products are personal care items, all sales are final once an order has been placed.

We do not accept returns, exchanges, or refunds for opened, used, or unused products.

Returns & Exchanges

For health, safety, and quality reasons, we are unable to accept product returns or exchanges.

This includes, but is not limited to:

• Change of mind

• Ordering the wrong item

• Product scent, texture, or preference

• Sensitivities or reactions

• Products that have been opened, used, or handled after delivery

Please review all product details, ingredients, and directions before placing your order.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If you need to cancel an order, please contact us as soon as possible at help@kuruve.com with:

• Your full name

• Order number

• Shipping address

We cannot guarantee cancellations once an order has entered processing. Once an order has shipped, it cannot be canceled, refunded, returned, or exchanged.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at help@kuruve.com so we can evaluate the issue and make it right.

Please include:

• Your full name

• Order number

• A description of the issue

• Clear photos of the product, packaging, and shipping box

If your claim is approved, we may offer a replacement, store credit, or refund at our discretion.

Items reported after 7 days may not be eligible for replacement, store credit, or refund.

Shipping Address Issues

Please double-check your shipping address before placing your order.

Natural Kuruve is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If you notice an address error, contact us immediately at help@kuruve.com. If the order has not yet shipped, we will do our best to update it.

Once an order has shipped, we cannot guarantee address changes.

If an order is marked as delivered by the carrier, Natural Kuruve is not responsible for lost, stolen, or missing packages.

Lost or Delayed Packages

Once your order has been shipped, delivery is handled by the shipping carrier.

Natural Kuruve is not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered.

If your tracking shows delivered but you have not received your package, please contact the shipping carrier directly for assistance.

Sale Items & Gift Cards

All sale items, promotional items, limited-release items, and gift cards are final sale and cannot be returned, exchanged, or refunded.

Questions

If you have any questions about your order, please contact us at:

help@kuruve.com